This module provides an essential overview of Conflict management and the 5 types of conflict styles there are, then, their significance and possible comprehension plus their association with an animal.

Conflict management is the process by which disputes are resolved, where negative results are minimized and positive results are prioritized.

This is the introduction part where the viewer connects with the Conflict styles. Then, it follows the description of each conflict and its animal representation, but also the things and characteristics that can be seen as Pros and Cons for each style separately. By the end of this unit, the participants will be able to recognize their own conflict style and see what patters may lead to each one of them.